Frequently Asked Questions
Q: What Shipping Methods Are Available?
A: At our company, we offer two reliable shipping methods for your convenience: Indian Postal Services: We utilize the trusted Indian Postal Services to deliver your orders. This shipping method is known for its wide coverage and cost-effectiveness. With Indian Postal Services, you can expect timely and secure delivery of your package. DTDC Courier Services: We also partner with DTDC Courier Services, a renowned courier company known for its efficient and reliable delivery network. DTDC ensures swift and hassle-free shipping, with real-time tracking updates available for your peace of mind. Rest assured, both shipping methods we offer are designed to ensure the safe and prompt delivery of your orders. We are committed to providing you with a seamless shopping experience, from the moment you place your order until it reaches your doorstep. Should you have any further questions or concerns regarding our shipping methods, please feel free to reach out to our customer support team, and they will be happy to assist you.
Q: Do You Ship Internationally?
A: No, currently we do not offer international shipping services. Our shipping services are limited to domestic deliveries within India. We apologize for any inconvenience this may cause. We understand that there may be customers who would like to purchase our products from overseas. However, at this time, we have focused our operations on serving customers within India only. We are constantly evaluating opportunities to expand our shipping capabilities and reach a wider customer base in the future. Thank you for your understanding and interest in our products.
Q: How Long Will It Take To Get My Package?
A: The estimated delivery time for your package is typically between five to eight business days. However, It is important to consider that if you order an item that is currently out of stock or unavailable for immediate shipment, the delivery time may be extended. In such cases, we will notify you of any delays and provide an estimated delivery date. We strive to fulfill and ship orders as quickly as possible, ensuring that your package arrives in a timely manner.
Q: What Payment Methods Are Accepted?
A: We accept payments through Razorpay, a secure and trusted payment gateway, to ensure a seamless and hassle-free checkout experience for our customers. With Razorpay, you can make payments using various methods, including: Debit and Credit Cards: We accept all major debit and credit cards, including Visa, Mastercard, American Express, and Discover. Simply provide your card details during checkout to complete your payment securely. Net Banking: If you prefer to use net banking, you can select this option during the payment process. We support a wide range of banks, enabling you to make direct and convenient online transfers. UPI (Unified Payments Interface): UPI has become a popular payment method in India, and we gladly accept UPI payments through Razorpay. You can use any UPI-enabled app or platform to make your payment seamlessly. Please note that currently, we do not offer Cash on Delivery (COD) as a payment option. We apologize for any inconvenience this may cause. Thank you for choosing our services, and we appreciate your trust in our secure payment system.
Q: Is Buying On-Line Safe?
Order & Returns
How do I place an Order?
A: Placing an order with us is quick and easy. Here is a step-by-step guide to help you through the process: Browse our Website: Start by visiting our website and exploring the range of products we offer. You can navigate through different categories, use search filters, or browse featured collections to find the items you are interested in. Select Your Product: Once you have found the desired product, click on it to view more details, such as description, specifications, pricing, and availability. Make sure to review the product information carefully to ensure it meets your requirements. Add to Cart: If you decide to proceed with the purchase, click on the "Add to Cart" button. You can continue shopping and add more items to your cart or proceed to the checkout if you have selected all the products you need. Review Your Cart: Access your shopping cart by clicking on the cart icon usually located at the top of the website. In the cart, you can review the selected items, update quantities, remove any unwanted products, and calculate the total cost, including shipping charges. Proceed to Checkout: Once you are satisfied with the items in your cart, click on the "Proceed to Checkout" button. You will be directed to a secure checkout page. Provide Shipping and Billing Information: On the checkout page, you will need to enter your shipping address, contact details, and billing information. Please ensure the accuracy of the information to avoid any delivery issues. Select Payment Method: Choose your preferred payment method from the options available. Follow the instructions to complete the payment securely. Place Your Order: After providing all the necessary information and completing the payment, review your order details once again to ensure everything is correct. Once you are ready, click on the "Place Order" button to finalize your purchase. Order Confirmation: Upon successful placement of your order, you will receive an order confirmation email containing the details of your purchase, including the order number and estimated delivery date. Track Your Order: We will keep you updated on the status of your order. You will receive notifications regarding the processing, shipping, and delivery of your package. You can also track your order by logging into your account on our website. If you encounter any difficulties while placing an order or have any specific requirements, please feel free to reach out to our customer support team. We are here to assist you and ensure a smooth ordering experience. Thank you for choosing to shop with us, and we look forward to serving you!
How Can I Cancel Or Change My Order?
A: We understand that circumstances may arise where you need to cancel or make changes to your order. We strive to accommodate such requests to the best of our ability. Here's a guide on how you can cancel or change your order: Contact Customer Support: If you wish to cancel or modify your order, we recommend reaching out to our customer support team as soon as possible. You can contact us through phone, email, or live chat, depending on the available channels provided on our website. Provide Order Details: When contacting our customer support, please provide your order number and any relevant information regarding the changes or cancellation you wish to make. This will help us locate your order quickly and assist you more efficiently. Time Sensitivity: It's important to note that order cancellations or changes can only be accommodated if the order has not been processed or shipped yet. Once the order has been shipped, we may not be able to make any modifications. Therefore, it is crucial to contact us promptly to increase the chances of making the desired changes. Cancellation Policy: We may have a specific cancellation policy in place, which outlines the timeframe within which cancellations or changes can be made. Please refer to our website or contact our customer support team for detailed information regarding our cancellation policy. Refunds and Charges: If your order has already been processed and you wish to cancel it, we will guide you through the refund process. Please note that depending on the stage of processing, there may be certain charges or deductions applicable. Our customer support team will provide you with all the necessary information regarding refunds and charges, if any. We understand that circumstances can vary, and we will do our best to accommodate your request within our policies and capabilities. Our customer support team is dedicated to providing you with the necessary assistance and finding a suitable resolution for any order-related concerns you may have. Please remember to provide accurate and timely information when contacting us, as it will help us serve you better and ensure a smooth resolution process.
Do I need an account to place an order?
A: No, it is not mandatory to create an account to place an order on our website. We offer a guest checkout option that allows you to make a purchase without creating an account.
How Do I Track My Order?
A: Tracking your order is easy and convenient. Once your order has been shipped, we provide you with the necessary information to track its progress and monitor the delivery status. Here's how you can track your order: Order Confirmation Email: After placing your order, you will receive an order confirmation email. This email typically includes an order number and an estimated delivery date. It may also contain a tracking number or a link to track your order. Shipping Confirmation Email: Once your order has been shipped from our warehouse, you will receive a shipping confirmation email. This email will provide you with more detailed tracking information, including the carrier's name and the tracking number specific to your order. Visit Our Website: You can also track your order directly on our website. Simply log in to your account (if you created one during the checkout process) and navigate to the "Order History" or "Track Order" section. Enter your order number or the provided tracking number, and the current status of your shipment should be displayed. Carrier's Website: If you have received a tracking number, you can visit the website of the shipping carrier responsible for delivering your package. On their website, locate the "Track" or "Track Order" section, enter the tracking number, and you will be able to see the real-time status of your shipment. Contact Customer Support: If you are unable to track your order using the above methods or have any concerns about its delivery, our customer support team will be happy to assist you. Please provide them with your order number, and they will provide you with the necessary updates and information regarding your shipment. Please note that tracking information may not be immediately available after placing your order. It may take some time for the carrier to update their system with the latest tracking details. However, once the package is in transit, you should be able to track its progress until it reaches your doorstep. We strive to provide accurate and up-to-date tracking information, but please understand that occasional delays or inconsistencies may occur due to unforeseen circumstances or carrier-related issues. In such cases, we appreciate your patience and encourage you to reach out to our customer support team for assistance. Thank you for choosing our services, and we hope this information helps you track your order effectively.
How Can I Return a Product?
A: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product you received, we offer a straightforward return process. Here's a step-by-step guide on how to return a product: Review Our Return Policy: Before initiating a return, we recommend reviewing our return policy, which outlines the eligibility criteria, timeframes, and conditions for returning a product. This information can usually be found on our website or included in the order confirmation email. Contact Customer Support: If your product is eligible for return based on our policy, we suggest reaching out to our customer support team. You can contact us via phone, email, or live chat, depending on the available channels provided on our website. Provide your order number and the reason for the return, and our support team will guide you through the process. Follow Return Instructions: Our customer support team will provide you with specific instructions on how to proceed with the return. This may include packaging the product securely, attaching any required labels or forms, and choosing a suitable shipping method for returning the item. Shipping the Product: Once you have packaged the product according to the instructions, you can ship it back to us using a reliable shipping service. We recommend using a trackable shipping method to ensure the safe delivery of the returned item. Refund or Exchange: Upon receiving the returned product and verifying its condition, we will process your refund or exchange based on your preference. Refunds are typically issued to the original payment method used during the purchase. Exchanges are subject to product availability and may require additional payment or refund depending on the price difference. Confirmation and Updates: We will notify you via email or other communication channels once we have received your return and completed the necessary processing. This will include confirmation of the refund or exchange, along with any relevant updates regarding the return status. It's important to note that certain products may have specific return restrictions, such as hygiene or personalized items. These restrictions will be clearly communicated in our return policy or product descriptions. We strive to make the return process as smooth as possible, ensuring your satisfaction with our products and services. If you have any further questions or need assistance with the return process, please do not hesitate to contact our customer support team. We are here to help and provide you with a satisfactory resolution.