Q: What are the delivery charges?
A: Delivery charges, if applicable, will be communicated at the time of order processing for certain products/services.
Q: What are the estimated delivery times?
A: We aim to dispatch orders (excluding customized products) within 24 hours of receiving the order. Customized products are dispatched within 3-4 working days. Delivery usually takes place within 3-7 working days after dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bangalore, Chennai, Pune, Ahmedabad, and Hyderabad). For other cities, delivery takes between 4-8 business days. Ground shipping may take longer compared to air couriers, with delivery between 7-9 business days post-dispatch. Deliveries to remote locations may take up to 10 business days or longer, depending on the location and geographical constraints.
Q: On which days is delivery not available?
A: Delivery is not available on public holidays, national holidays, or bank holidays.
Q: Can I change the delivery address after placing an order?
A: If your order has been placed but not dispatched, please contact our customer service team at firstname.lastname@example.org as soon as possible to request changes. Please note that for security reasons, we will require you to answer a few security questions before making any changes to your order. If your order has been placed and dispatched, we are unable to redirect it to a secondary delivery address. In such cases, if our shipper is unable to deliver to your provided address, the order will be automatically returned to our warehouse and processed as a return.
Q: How are APO addresses shipped?
A: All APO addresses are serviced exclusively via India Post, as private courier services are unable to enter defense establishments.
Q: Do you ship internationally?
A: Yes, we ship worldwide. The shipping charges will be displayed at the time of placing the order.
Q: Are there restrictions on shipping certain products to civilian addresses?
A: Yes, by law, certain products such as Ballistic Products, Uniforms, Rank Epaulettes, and other accessories meant to be worn by soldiers can only be ordered to APO addresses and will be shipped by India Post.
Q: How will I receive my tracking ID?
A: After dispatching from our warehouse, you will receive an email with tracking details. The same information will also be available in your order details on www.militaryequipment.co.in.
Q: What if my order is returned?
A: If your order is returned to our warehouse, our customer relations team will reach out to you to re-confirm the address and arrange for re-dispatch.
Q: Who bears the shipping charges in case of a return?
A: The customer bears the shipping charges for returning the product to the warehouse. Military Equipment will bear the shipping charges for the replacement.
For any further queries, please contact us at email@example.com